Frequently Asked

Questions, answered.

The quick reference. For anything else, contact us directly.

Buying & Distribution

  • Where can I buy LAMA?

    We sell exclusively through distribution. Contact us and we'll point you to the closest distributor stocking LAMA in your area.

  • Do you sell direct to contractors?

    No — we keep the channel clean for our distributors, so contractors should buy from a distributor near them. For larger commercial projects, reach out directly and we'll figure out the right path with you.

  • How do I become a distributor?

    We're always looking to grow the network. Tell us a bit about your market on the Distributors page — or just drop us a note — and a member of our team will walk you through onboarding.

  • What are your lead times?

    About 3 weeks for standard orders, and in-stock items can ship sooner. We make everything in Brantford, Ontario, so you're not waiting on an ocean container.

Products

  • What's the difference between LAMA UL and LAMA Hi-Temp?

    LAMA UL is our standard ice & water underlayment for residential shingle roofing. LAMA Hi-Temp is formulated to handle the elevated temperatures under metal roofing and other high-heat applications. Full datasheets for both are on the Resources page.

  • Do you offer private label?

    Yes — private label is a core part of how we work with partners. Your brand on our controlled production platform, with the same QMS and batch traceability behind every roll. Reach out and we'll walk you through how it works.

  • What certifications do your products carry?

    LAMA UL holds Florida Building Code approval FL47059 and a Miami-Dade NOA. Our products meet ASTM, CSA, and where applicable BS test standards. CCMC listing for our torch-applied membranes is in progress. All datasheets and certification links are on the Resources page.

Manufacturing & Quality

  • Where are LAMA products made?

    All North American product is manufactured at our facility at 333 Henry Street in Brantford, Ontario. We've been formulating and manufacturing waterproofing materials since 1963.

  • How does batch traceability work?

    Every roll ships with a batch number tied back to its production run, raw material lots, lab tests, and date — all stored in our internal Pulse platform. If a question ever comes up about a specific roll, we can pull the full record the same day you ask. More about how we work.

  • What is the LAMA warranty?

    10 years.

For Contractors

  • How does the rebate program work?

    Through our 2026 Contractor Rebate Program, contractors in South Western Ontario earn $0.50 on every roll they install — $1.00 per roll once you hit 240 rolls in a year, retroactive to your very first roll. Full tiers and an earnings calculator are on the Contractor Rebate page.

  • Where can I find install manuals and spec sheets?

    All installation guides, datasheets, certifications, and SDS documents live on the Resources page.

Didn't find what you were looking for?

Reach out and a person from our team will get back to you.